Monthly Archives: December 2010

In the old days, service had meaning. It had value. People were willing to pay a premium to obtain service. What changed? Why do people now assume that the service should be free? The truth is it is not, but … Continue reading →

New Year’s Resolution This was a conversation between my friend Robert and myself. We were discussing New Years resolutions. “Tonight’s assignment is to make two lists,” Robert said. “The first is a list of all the New Year’s resolutions you … Continue reading →